Giáo án Tiếng Anh Lớp 10 (Cơ bản) - Tiết 23

Period :23
(13/10/08) UNIT 4: SPECIAL EDUCATION
WRITING
*	Teaching aims: - To help students to know how to write a letter of complaint.
 	 - To improve Ss' writing skill.
*	Skills:	 - Speaking and writing
*	Teaching aids: - Flash cards, transparencies 
WARMER: Chatting (5')
- T shows 2 pictures ( a happy person & an angry person) and asks Ss some questions:
	How do they feel?
	Is he happy or angry ?
- T asks: What kind of letter do you write if you feel angry about something or unhappy with something? A letter of complaint or a thank-you letter ?
A letter of complaint
- T asks: 	What is a complaint letter ? 
đ A complaint letter is written when someone is unhappy or dissatified with something.
Have you ever written a complaint letter?
Do you know how to write a complaint letter?
Lead –in : Today we are going to learn how to write a letter of complaint.
II.PRE-WRITING: (13')
1.Read the letter and get the information to fill in the blanks. (T gives handout)
	77 Ngoc Ha Street,Hanoi.
Sunshine Holidays.
137 thuong Thanh Street.
Ha Noi
	July, 12th 2002
Dear Sir, 
I am writing to complaint about the inconverniences we had to suffer during the holiday to Cua Lo beach from July 3rd to July 10th organized by your company. What we have experienced in the holiday was quite different from the advertisement. The jouney to Cua Lo was a disaster as the coach was old and not air-conditioned. When we arrived, our room was not ready and we had to wait in the lobby for half an hour. It took us nearly half an hour to go to swimming because the hotel nearly three kilometers from the beach. This was a package holiday and we expected to pay no further charges but we had to pay one hundred thousand dong for the laundry service. We complainted to the guide but she could not do anything about it.
In short, we think that you need to apologies for the poor service of the tour and something must be done to improve it.
Your faithfully,
Tran Phu
 1.Address of sender: 	 (77 Ngoc Ha Street,HaNoi)
	2.Date: 	(July, 12th 2002)
	3. Address of receiver:	(Sunshine Holidays, 137 thuong Thanh Street, Hanoi)
	4.Salutation:	(Dear Sir)
	5.Reason for writing:	(I am writing advertisement)
	6.Complaints:..	(The jouney about it)
	7.Solution for the problem:.	(In short, improve it)
	8.Closing:..	(Your faithfully)
	9.Signature:.	(Tran Phu)
-T helps Ss find out the tense and the important parts in a letter of complaint
2.Complete the dialogue: (page50) (pairwork)
*Keys:	1. I am not happy with it at all.
	2. not all of them are native teachers.
	3. that is not true. My class has over 30 students.
	4. I had to pay for them.
	5. only some of them. Mine is not.
	6. in fact classes often start late and finish early.
III.	WHILE-WRITING: (15')
1.Using the information from the dialogue in Task 1, complete the letter of complaint below. (page 51) (groupwork)
- 	Ss read through the letter of complaint on page 51 and then use the information from the dialogue to complete the letter. T goes round giving help if necessary.
-T chooses some of the students' letters, ticks on the blackboard and then corrects them.
*Key: The quality of the course was not as high as we expected. There were about 40 students in the class, so it was very difficult for us to practise. Sometimes we had to wait for half an hour because the room was not ready or the teacher arrived late. Sometimes we couldn’t study because the classroom was very hot. Last week we hadonly one lesson on Monday. We expected to pay no further charges but we had to pay sixty thousand dong for the books and cassettes. Wecomplained to the teachers but they couldn’t do anything about it.
IV.	POST-WRITING: (10' )
Put the expressions in the correct column.
	I must object 	I feel something ought to be done / said  about 
	I'm writing because	on the subject of 
	It's time that  was / were	I can no longer tolerate / bear / put up with 
	I must complain about	I find it awful / appalling / quite distressing that 
	on account of	to draw your attention to
Introducing the subject
Complaining
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-	T divides the students into groups of 4 and delivers the language used in a letter of complaint to each group.
-	Ss in groups discuss which column each of the expressions given belongs to. T goes round helping the students with vocabulary if necessary.
-	T asks Ss to stick the expressions in the correct column on the board.
-	T checks with the whole class.
	Key:	
Introducing the subject
Complaining
I must object 
on account of
on the subject of 
to draw your attention to
I'm writing because	
It's time that  was / were
I must complain about
I feel something ought to be done / said  about 
I can no longer tolerate / bear / put up with 
I find it awful / appalling / quite distressing that 
V.	HOMEWORK:(2') 
	Write a letter of complaint about one of the products you are using.
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